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Front Office Team Leader
Full Time   |   Hospitality & Tourism
King & Queen Hotel Suites is New Plymouth's leading luxury boutique hotel. We are looking for a charismatic, customer focused, smooth operator to join our exceptional team.

Reporting to the Front Office Manager you will be hands on in all aspects of this unique role. You will drive the guest experience and ensure that quality standards are met. We are looking for someone who shows great leadership potential and is able to step into a more senior role in the future as the business grows.

You will WOW our guests by having meaningful conversations and exceeding guest expectations. A hunger for success and a drive to hit financial targets is also preferred.

Key components of the role

Daily front office duties including check ins, check outs, reservations, guest services, room service, night audit, basic cleaning
Revenue management - daily yield management, maintaining OTAs, accuracy of systems and reservations, upselling
Create packages, update social media
Auditing hotel rooms for cleanliness and maintenance
Evening work 12.30pm - 9pm, weekends essential
Manage the hotel in the absence of the FOM and GM
What we are looking for:

Energy and personality!!
New Plymouth local
Customer service experience
A love for people

King and Queen Hotel Suites
06 757 2999
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